At Vellari, we take care of every detail, including our relationship with those who trust in our brand. Our direct support team is at your complete disposal to offer you exclusive advice and resolve any queries as quickly as possible.
Direct Support
Write your inquiry to us and our team will respond as soon as possible.
Do you have any questions or concerns?
Consult our exclusive support section or contact us directly for personalized assistance.
Support and Inquiries
Our customer service operates digitally to offer you an immediate and exclusive response from anywhere in the world.
Our team will respond to your request as soon as possible.
Frequently Asked Questions
Discover the details about our craftsmanship, lead times, and exclusive service.
How long does it take to complete an order?
Every piece by Vellari is crafted to a rigorous artisanal standard. Orders require 7 to 14 days for their meticulous preparation, quality control, and exclusive delivery.
Which countries do you ship to?
To ensure impeccable and direct service, we ship exclusively to the United States, Spain, Italy, France, Germany, and England.
What is the policy for exchanges or returns?
You have a period of 14 days from the receipt of your order to process any exchange. Items must retain their original tags and be in impeccable condition.
How can I choose the right size for my garment?
To ensure an impeccable fit, our personalized customer service team is at your entire disposal through our contact channels to advise you individually before placing your order.
How is the quality and exclusivity of the garments guaranteed?
We work under rigorous manufacturing standards and careful production runs, prioritizing the quality of materials and a timeless design that eschews mass production.
